Privacy Policy

Fixr, Inc. (referred to in this Privacy Policy as "Fixr," "we," "us," and "our") is the sole owner of the information collected on www.fixr.com. This Privacy Policy describes how we handle your personal information for our services on all pages of the Fixr website(s) and is incorporated into our Terms and Conditions. The Fixr.com website (and any successor website) and the services offered in connection with such website will collectively be referred to as the "Site." Please note, if you are a resident of a European Union Member State ("EU Resident"), you are not permitted to use our services.

We encourage you to read this Privacy Policy carefully before and while using our Site or services or transacting business with us. By using our Site, you accept the practices described in this Privacy Policy.

If you have any questions about our privacy practices or have a disability and want to access this Privacy Policy in an alternative format, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

In General

When you provide personal information through our Site, the information may be sent to servers located in the United States and other countries around the world. We may collect and store the following personal information:

• Identifiers such as name, phone number, email address, physical address (depending on the service used), IP address, account name, company information, and any additional contact information you provide;
• Commercial Information such as records of services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
• Internet or other similar network activity such as browsing history, information on a consumer's interaction with a website, application, or advertisement;
• Inferences drawn from other personal iInformation such as your preferences, likelihood of interest in certain of our services;
• Transactional information based on your activities on the Site, such as bidding information that relates to your account;
• The home improvement category applicable to your inquiry;
• The answers you provide in our forms;
• Community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us; and/or
• Information from other sources. We may also periodically obtain both personal and non-personal information about you from business partners, service professionals, and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.

Cookies and Other Technologies

We use various technologies to collect information from your computer and about your activities on our Site:

• Information collected automatically. We automatically collect information from your browser when you visit our Site. This information includes your IP address, your browser type and language, access times, standard web log information, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
• Cookies. When you visit our Site, we may assign your computer one or more cookies to facilitate access to our Site and to personalize your online experience. Through the use of cookies, we also may automatically collect information about your online activity on our Site, such as the web pages you visit, the links you click, and the searches you conduct on our Site. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies.
• This Site is monitored by one or more third-party monitoring software(s) and may capture information about your visit that will help us improve our quality of service. As of October 27, 2020, we use TrustedForm by ActiveProspect. Under the California Consumer Privacy Act (CCPA), ActiveProspect is classified as a service provider. The data processed by their systems is Fixr?s data. Therefore, their use of your data is limited to the purpose of providing services to us. In regard to the data collected by TrustedForm, they only store the data we ask them to store. Everything else is deleted. They also do not cookie users or share any data with third parties. In the event you request us to delete your data, we consider that a revocation of consent, and you have the right to also ask to remove your data from ActiveProspect's database by submitting a request through the Your Privacy Rights web form. You can also request that ActiveProspect deletes your data by sending an email to support@activeprospect.com.

How We Use the Information We Collect About You

You agree that we may use your personal information to:

• Contact you about the services on our Site, allow other members of the Site to contact you, and inform you about Service Professionals or third-party networks of Service Professionals you have been matched with.
• To provide, support, personalize, and develop our Website and services.
• To create, maintain, customize, and secure your account with us.
• To provide services to you, including sharing your inquiries with Service Professionals as requested by you and to communicate with you about your use of the Services.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your Website experience and to deliver service offerings relevant to your interests.
• To help maintain the safety, security, and integrity of our Website, services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Website and services.
• To respond to law enforcement requests and, as required by applicable law, court orders, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our [Website users/consumers] is among the assets transferred.
• To enforce our Terms and Conditions.
• To compare information for accuracy and verify it with third-party sources, such as a "reverse-lookup" ID verification service.

Our Disclosure of Your Information

We will only share your personal information with third parties as outlined within this Privacy Policy. We may share personal information with:

• Authorized Service Professionals. We will disclose personal information to our authorized Service Professionals who request such information to contact you in connection with a request posted on or through the Site. When services are requested in a geographic location that we do not service, we will need to share your information, including your name, email address, and phone number with a third-party Service Professional network. This third party may use your information to match you with Service Professionals in your area as well as for their promotional purposes.
• Our independent third-party service providers who help with our business operations. For example, we may share your name and email address to an email service provider in order for them to send an email to you on our behalf.
• Other third parties to whom you explicitly ask us to send your information or about whom you are otherwise explicitly notified and consent to when using a specific service.
• Law enforcement or other governmental officials in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose the information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, Screen Name history, IP address, fraud complaints, and bidding and listing history.
• Other business entities should we plan to merge with or be acquired by that business entity. Fixr may, in the future, sell or otherwise transfer some or all of our business, operations or assets to a third party, whether by merger, acquisition or otherwise. Personal information we obtain from or about you may be disclosed to any potential or actual third-party acquirers and may be among those assets transferred.
• Service providers and vendors we may share your information with service providers that perform certain services on our behalf. These services may include providing customer service and marketing assistance, performing business and traffic analysis, supporting our website functionality. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Affiliates. We may share your information with our affiliates, including subsidiaries, joint ventures, or other companies under common control, subject to the requirements of this Privacy Policy.
• Analytics. We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service.
• Other Situations. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety.

For Service Professionals, we may share your business contact information with third parties, including, but not limited to, the business name, address, telephone number, email address, and name(s) of the owner or proprietor of the business.

Any third parties to whom we may disclose personal information may have their own Privacy Policies that describe how they use and disclose personal information. Those policies will govern use, handling, and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

Information You Share on the Site

For Service Professionals listed on our Site, note that your Screen Name, phone number, and zip code is displayed to other registered users of this Site and is connected to all your activity on the Site. Other people can see your request descriptions, bids, feedback, ratings, and associated comments. Notices sent to other community members about suspicious activity and policy violations on our Site refer to Screen Names and specific requests. So, if you associate your name with your Screen Name, the people to whom you have revealed your name will be able to personally identify your activities on the Site.

With respect to users who maintain accounts as Service Professionals, the following information may also be displayed to the public throughout the Site:

• Company/Business name
• Phone number
• Business description
• Address
• Submitted certifications, qualifications, and similar information
• Feedback

If you access our Site from a public or shared computer, certain information about you, such as your Screen Name, activity, or reminders from us, may also be visible to other individuals who use the computer after you.

How You can Access Your Information

If you have an online consumer account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided at the bottom of this Privacy Policy.

You can also choose to have your account disabled by contacting us through one of the methods listed below. After you deactivate your account, you will not be able to sign into our Site or access any of your personal information. However, you can open a new account at any time. If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our Terms and Conditions, take actions we deem necessary to protect the integrity of our Site or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.

Your Choices About Collection and Use of Your Information

Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. To make this request or to ask that we no longer use your information to provide you services, you can cancel your account through your account management settings or by contacting us through one of the methods listed under the Contact Us section at the bottom of this Privacy Policy.

To request the removal of an unauthorized service provider profile, please contact us through one of the methods listed below.

You might also want to keep your account but stop receiving commercial or promotional emails. If you do not wish to receive email offers or newsletters from us, you can opt out of receiving email information from us, except for emails related to the completion of your registration, correction of user data, change of password, and other similar communications essential to your transactions through the services. Do so by using the unsubscribe process at the bottom of any marketing email from us. Although your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including, but not limited to, backups and archiving, prevention of fraud and abuse, and analytics.

Account Protection

Your password is the key to your account. Use unique numbers, letters, and special characters, and do not disclose your password to anyone. If you share your password or your personal information with others, remember that you are responsible for all actions taken from your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password is compromised for any reason, notify us immediately and change your password.

Disqus Comment Management

Based on our legitimate interests in an efficient, secure, and user-friendly commentary system for our blog pages, we use the comment management service Disqus. In order to take advantage of its features, users can log in using their own Disqus user account or existing social media accounts (e.g., OpenID, Facebook, Twitter, or Google). The user credentials are obtained from the platforms through Disqus. It is also possible to use the Disqus comment feature as a guest without creating or using user accounts with Disqus or any of the social media providers listed.

Fixr embeds Disqus with its features on our blog. However, users enter into a direct contractual relationship with Disqus, in which Disqus processes users' comments and acts as point of contact for any deletion of users' data. Please refer to the Disqus privacy policy, in which Disqus informs users that they save the comment content, as well as store the IP address of the commenter and the timestamp of submission. Disqus also saves cookies on users' computers and may use them to display advertising. However, users may object to the processing of their data to display ads by clicking on the "opt-out" button included on this page: https://disqus.com/data-sharing-settings/.

Fixr reserves the right to delete comments if their content violates the Fixr Terms and Conditions. In addition, we reserve the right to stop or remove the comment function and the associated comments on any article, at any time.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.

Links to Other Sites

Our Site contains links from and to other websites. Please be aware that the Fixr Site is not responsible for the privacy practices of such other websites. We encourage our users to be aware of this when they leave our Site and to read the privacy statements of every website that collects personally identifiable information (PII). This Privacy Policy applies solely to information collected by the Fixr Site.

Security

Your information is stored on our servers, which may be located within or outside the United States. We treat data as an asset to be protected and use a number of tools to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we strive to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are users on our Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

Children

The services are not directed to children under 13, and we do not knowingly collect or store any personally identifiable information (PII) about persons under the age of 13. If we learn that we have collected PII of a child under 13, we will make commercially reasonable efforts to delete such information from our files. If you are under the age of 13, please do not submit any personal information through our Site.

Visiting our Websites From Outside the United States

This Privacy Policy is intended to cover collection of information on our Site from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and/or processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Your California Privacy Rights

If you are a California resident, please see our California Consumer Privacy Act Notice section for additional information about our processing of personal information and your California privacy rights.

California Shine the Light

California's "Shine the Light" law (Civil Code Section 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email privacy@fixr.com.

Your Nevada Privacy Rights

Under Nevada law, Nevada residents may opt out of the sale of certain "covered information" collected by operators of websites or online services. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by emailing privacy@fixr.com or submitting a request using the Your Privacy Rights web form.

Do-Not-Call Policy

Fixr has adopted and adheres to policies that comply with applicable Federal Trade Commission, Federal Communications Commission, and State laws/regulations.

If you do not want to receive non-informational calls from us, you can ask us to place your telephone number(s) on our Internal Do-Not-Call List by:

Sending a written request to us at:

Fixr, Inc 2801 Centerville Rd#120 Wilmington, DE 19808

Emailing us at privacy@fixr.com.

Your request must include, at a minimum, your telephone number and name. If you have multiple telephone numbers, please include all numbers that you would like included in our Do-Not-Call List in your request. Any phone call, email, or other form of communication used to confirm receipt of your do-not-call request will not be deemed to have violated this policy. Your request will be honored within thirty (30) days of the request in compliance with federal and state laws. You can request, and we will provide, a copy of our Internal Do-Not-Call Policy by contacting us in accordance with one of the foregoing methods and making such request.

Most Do-Not-Call Laws allow businesses and other entities to make telephone solicitations to certain consumers regardless if their number appears on a Do-Not-Call List. Generally, these exceptions apply to (1) businesses with an "Established Business Relationship" with the consumer; (2) a consumer who has specifically consented to allow the business to call them; (3) charitable organizations; and (4) political entities. FIXR may contact consumers that fall within these exceptions based on information received from each client.

California Consumer Privacy Act Notice

This California Consumer Privacy Act Notice ("CCPA Notice") applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). For the purpose of this CCPA Notice, any terms defined in the CCPA have the same meaning when used in this Policy.

Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

Personal Information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA's scope, like:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In particular, our Site has collected the following categories of personal information from consumers within the last twelve (12) months:

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from answers you provide in our forms.
• Indirectly from you. For example, from observing your actions on our Site.
• Analytics. For example, we may use Google Analytics to monitor and analyze the use of our Service.
• Linked sites. For example, Social Media Sites and third-party platforms networks.

Use of Personal Information

We may use, sell, or disclose the personal information we collect for the purposes outlined in the How We Use the Information We Collect About You section of this Policy.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information to Third Parties

We may share your personal information by disclosing it to a third party for a business or commercial purpose. We only make these business or commercial purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Fixr has disclosed personal information for a business or commercial purpose to the following categories of third parties:

• Fixr Affiliates
• Service Professionals
• Third Party Networks
• Analytics

We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. As noted above in the section How we use the information we collect about you, Fixr provides your information to allow other members of the Site to contact you and inform you about Service Professionals or third-party networks of Service Professionals you have been matched with. Under the CCPA, this meets the definition of a "sale" of information. Please note that we do not "sell" your information to third parties for any other purpose.We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. As noted above in the section How We Use the Information We Collect About You, Fixr provides your information to allow other members of the Site to contact you and inform you about Service Professionals or third-party networks of Service Professionals you have been matched with. Under the CCPA, this meets the definition of a "sale" of information. Please note that we do not "sell" your information to third parties for any other purpose.

Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, Fixr has sold the following categories of personal information to the categories of third parties indicated in the chart below.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
• The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Exercising Your Right to Know or Delete

To exercise your rights to know or delete described above, please submit a verifiable consumer request by either:

• Submitting a request through the Your Privacy Rights web form, or
• Emailing us at privacy@fixr.com.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

If any authorized agent submits a consumer request on your behalf, in order to confirm that person or entity's authority to act on your behalf and verify the authorized agent's identity, we require an email be sent to privacy@fixr.com along with all of the below items:

• Proof that you gave the authorized agent signed permission to submit the request.
• Sufficient information to verify the authorized agent's identity, depending on the nature of the request.
• To verify your identity, depending on the nature of the request, we may also require a valid Government Issued ID (not expired), email address, and the last 4 digits of the social security number.

You may only submit a request to know twice within a 12-month period. The request to know or delete must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to understand, evaluate, and respond to it properly.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 15 years old, or the parent or guardian of a consumer less than 13 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by completing an opt-out request using our Your Privacy Rights web form.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. Your continued use of our Services constitutes your acceptance of opting back into the sale of your personal information.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this Privacy Policy, we will post the updated Policy on the Site and update the Policy's effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

Our contact information

If you have any questions or comments about this notice, the ways in which Fixr collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Mailing address: FIXR, Inc 2801 Centerville Rd #120 Wilmington, DE 19808

Email us at: privacy@Fixr.com

If you need to access this Policy in an alternative format due to having a disability, please contact us at privacy@fixr.com.

Thank you for reviewing our Privacy Policy.